Apple ships recall & replace notice for certain MacBook Pro batteries

Jonny Evans

Watching Apple since 1999. I don't say what they should do. I say what they might do. They sometimes do.

1 Response

  1. Mae Berlingeri says:

    I purchased my recalled Mac Pro in Puerto Rico. The authorised apple retail store, did not process my computer purchase and just gave me a hard copy proof of purchase. So I don’ have any evidence of it unless I produce that piece of paper. I am travelling doing research…did not bring proof of purchase. I am not a computer person, and just discovered the existence of a firmware code…which is the other requirement to have my MacPro serviced. I don’t know this code. No proof of purchase, and I can’t fly back on a plane with my computer, because its been banned on planes. (no I can’t have someone go into my house and look for the receipt and send it by mail for many reasons) So here I am. After almost two months of chatting and emailing Apple. The response has been they can’t help me. 1800 down the drain, but for an Apple bad battery, and a retail store that refuses to produce my receipt, even though we have credit card receipt of the purchase and I registered the serial number on the day of purchase. And an apple employee could examine my computer and see I have been the only owner of the computer…We have purchased most of our apple equipment online…so we have all those proof of purchases…and we have two ipads, two iphones and the mac pro with us. Our children all had Macs…Goodbye apple. You have lost us as clients FOREVER. AND I WILL SHARE MY STORY EVERYWHERE.

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