Apple ships recall & replace notice for certain MacBook Pro batteries
Watch those batteries
What does every major government or corporation do when it has bad news to share?
They announce it late in the afternoon, and Apple’s latest product recall notice follows in this fine tradition.
Here it is, in full:
“Important notice for batteries in certain MacBook Pro units
Voluntary Recall and Replacement Program
Cupertino, California — Apple today announced a voluntary recall of a limited number of older generation 15-inch MacBook Pro units which contain a battery that may overheat and pose a safety risk. The units were sold primarily between September 2015 and February 2017 and can be identified by their product serial number.
The recall does not affect any other 15-inch MacBook Pro units or other Mac notebooks.
Because customer safety is a top priority, Apple is asking customers to stop using affected 15-inch MacBook Pro units.”
The problem only impacts Mid-2015 models of 15-inch Retina MacBook Pro.
Customers should visit apple.com/support/15-inch-macbook-pro-battery-recall for details on product eligibility and how to have a battery replaced, free of charge.
How to check which Mac you have
To confirm which model you have, choose About This Macfrom the Apple menu.
If you have “MacBook Pro (Retina, 15-inch, Mid 2015),” enter your computer’s serial number on the program page to see if it is eligible for a battery replacement.
My MacBook Pro exploded today during normal use. No injuries, luckily. Some damage to the house. Could have been worse – good thing I wasn’t on a plane.
Very curious to see how @Apple responds.@MacRumors @TechCrunch @9to5mac pic.twitter.com/pjmpv5Mx9b
— White Panda (@whitepanda) May 29, 2019
The recall seems to confirm a problem identified by numerous reports on Apple’s Discussion forums and a widely reported Tweet that circulated earlier this month.
On that occasion, a 2015 MacBook Pro reportedly exploded. If the two cases are connected, Apple seems to have managed to investigate and move to rectify this problem quite swiftly.
Please follow me on Twitter, or join me in the AppleHolic’s bar & grill and Apple Discussions groups on MeWe.
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I purchased my recalled Mac Pro in Puerto Rico. The authorised apple retail store, did not process my computer purchase and just gave me a hard copy proof of purchase. So I don’ have any evidence of it unless I produce that piece of paper. I am travelling doing research…did not bring proof of purchase. I am not a computer person, and just discovered the existence of a firmware code…which is the other requirement to have my MacPro serviced. I don’t know this code. No proof of purchase, and I can’t fly back on a plane with my computer, because its been banned on planes. (no I can’t have someone go into my house and look for the receipt and send it by mail for many reasons) So here I am. After almost two months of chatting and emailing Apple. The response has been they can’t help me. 1800 down the drain, but for an Apple bad battery, and a retail store that refuses to produce my receipt, even though we have credit card receipt of the purchase and I registered the serial number on the day of purchase. And an apple employee could examine my computer and see I have been the only owner of the computer…We have purchased most of our apple equipment online…so we have all those proof of purchases…and we have two ipads, two iphones and the mac pro with us. Our children all had Macs…Goodbye apple. You have lost us as clients FOREVER. AND I WILL SHARE MY STORY EVERYWHERE.