MacPaw enters enterprise IT with Leebry AI assistant
‘Twas the week before JNUC, and MacPaw has introduced Leebry, its all-new AI solution for enterprise IT designed to take away the pain of repetitive tech support work.
The idea behind Leebry is pretty simple. It’s for overworked IT leaders so they can quickly provide employees with new tools or password resets while focusing on more complex tasks, rather than leaving workers stuck in long queues for the help they need. It comes as seven in ten IT leaders seek some solution to let them automate routine support tickets, which is of course what Leebry aims to do.
The company says Leebry can resolve routine support tickets, manages access, and answer employee questions while also giving IT visibility and control over every action. The company has also considered the problem of tool sprawl, which is why it has introduced solid reporting within its offer.
What Leebry does
Leebry combines company knowledge with the ability to act across the tools employees already use. Core capabilities include:
- Automates repetitive IT requests and workflows.
- Automates access changes as employees join, change roles, or leave and logs each action.
- Authenticates each user and retrieves only the information they are permitted to access.
- Links every response to its source, making it easy for to verify information.
- Flags stale or outdated information that could impact accurate AI responses.
What MacPaw said
“Businesses don’t need another tool to check, they need work taken off their plate, without sacrificing oversight or control,” said Dan Jaenicke, Director of B2B Product Development at MacPaw.
“That means employees can get answers and routine requests resolved in minutes instead of waiting in a queue, while IT teams stay in control of every action taken. We’ve seen firsthand that the best workplace AI fades into the background, solving routine problems and letting people get on with their day.”
MacPaw also shared an interesting origin story for Leebry, revealing that it wasn’t built as a product but as a hackathon project inside the company, designed to tackle the repetitive questions and requests flooding the company’s IT team. The team built a Slack bot to surface those answers and point employees to the exact resource.
“Within months, it was resolving around a third of Level 1 IT tickets, turning an internal experiment into a new enterprise business,” a company rep told me.
Leebry is available today and will be showcased at JNUC, Sept. 23–25 in Kansas City.
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